The terms every journey is made under.

In short. Every fare is written down before you travel and does not move. A reservation is held once the fare is settled, the way a fine hotel holds a room. Cancel early and nothing is lost; cancel late and the car you reserved is still paid for. If we keep you waiting, a share of the fare comes back to you. The whole of it is below.

Agreement

In shortAsking for a car accepts these terms. The journey exists once the written figure is paid and the house confirms in writing. No confirmation, no car — ask.

Asking the house for a car — on WhatsApp, by text or email, through a form on this site, or on a call — is your acceptance of these terms, whether or not you have read them, and every written quote we send carries a link to them. The contract for a journey is made when the fare, or the advance for it, is received against a written quote and the house confirms in writing. If you book for someone else, you accept these terms on their behalf and are answerable for the journey and for anything owed on it.

Your written confirmation is the authoritative record of the journey. If you have not received one, the car is not reserved; please ask.

Quotes, and how long they hold

In shortA written figure holds for a day (two hours if the journey is today). Nobody at the house can negotiate it.

Every quote is written, and every quote expires. A quote holds for twenty-four hours from the moment it is sent; for a journey inside the next twenty-four hours it holds for two. A quote that has lapsed is simply written again, at the fares then in force, and the car is not reserved until the fare against a live quote is received. We do not negotiate a written figure, and no one at the house is able to.

Reservation and payment

In shortThe fare, paid through the house’s link, is the reservation. No ticket, no ID, no paperwork asked for.

A reservation is held once the fare is settled. Every journey within Mumbai — city, airport and hourly — is confirmed by payment of the fare in full, through a secure link sent by the house against your written quote. UPI, card, net banking or bank transfer; the link carries the figure you were quoted and nothing else. A link that goes unpaid past the life of its quote lapses with it, and the car is not held.

No documents are asked for. We do not ask to see a ticket, a hotel confirmation or an identity document: the fare settled in advance, and the number you write to us from, are your reservation. A flight number is asked for only so that the car can follow your flight, and a name for the board only so that you are received properly. A reservation made in someone else’s name is made on their behalf, and the person who settles the fare is the person we answer to.

Journeys beyond the city, the Command, Limousine and Marque classes, weddings, events and any booking that holds cars across several days are confirmed with an advance of half the fare, which holds the date, and the balance seventy-two hours before the first journey. If the balance has not reached us by then, the reservation lapses and the advance follows the cancellation terms below. A booking made inside seventy-two hours is settled in full to confirm it.

Companies that travel with us regularly may be invoiced monthly, on written terms, after three completed journeys; until then the same rules apply to a company as to a guest. Anything that arises after the journey — waiting beyond the complimentary period, a stop or a distance beyond what was quoted, or a charge for putting the cabin right — is invoiced on the same day with the record that supports it, and is due within forty-eight hours.

Every payment passes through the house alone, against an invoice bearing our GSTIN. Your sarathi carries nothing and can accept nothing — not a fare, not a tip, not a toll. We never store your card details; the payment gateway handles them under its own licence.

Fares, and what they include

In shortOne written figure: sarathi, fuel, tolls, parking, GST. No surge, no meter. The figure is for the journey described; a different journey is re-priced first.

As published at unlyra.com/fares or quoted in writing beforehand. No surge, ever, and no meter: within Mumbai the house prices your time, not the road. A car is reserved by the hour — two hours at the least; four for the Command, Limousine and Marque classes — with ten kilometres carried in every reserved hour. An airport transfer is a fixed fare for its route. A day beyond the city is a day. The written figure is inclusive. For a journey within Mumbai it covers your sarathi, the fuel, every toll on the route, parking at the pickup and at the drop, GST, and — on an airport journey — the airport entry and the parking for the whole of the complimentary wait. Nothing on that list is ever added afterwards.

A fare is for the journey that was quoted: the date, the time, the hours reserved, the pickup, the destination, the class of car and the number of guests. It is not for an unlimited distance or an unlimited day. What lies outside it is short, and it is published, and you are always told before it begins:

Waiting beyond the complimentary period, by the minute at the rate shown for your car — fifteen minutes on every booking; ninety minutes after a domestic landing and two full hours after an international one, counted from the gate, with your flight tracked; for Command, Limousine and every Marque car, thirty minutes, two hours and three hours.

Airport parking beyond the complimentary wait, at what the airport charges on the day (about ₹900 an hour as things stand), shown on the receipt.

A destination, a pickup or a stop that was not in the quote — an added pickup, a changed drop, a detour at your request — carried on the clock, in half hours at the published rate for your car, and told to you before the car turns.

Hours and kilometres beyond what you reserved. Within Mumbai, every half hour begun beyond the reserved hours is charged at the published half-hour rate for your car; a kilometre beyond the ten an hour carries, at the published per-kilometre rate. A day beyond the city carries three hundred kilometres and twelve hours, garage to garage, and the same two rates apply beyond it. A journey that begins or ends at an airport is reserved as an airport transfer, whatever its length.

More guests or luggage than the car lawfully carries. We will send the right car and quote it first, rather than overload the one that came.

A second sarathi where the law or the hour requires one — a night drive beyond eight hours, or a day beyond twelve — quoted in writing before you confirm.

Putting the cabin right, at the figures published under Conduct below.

Between 11 PM and 6 AM a published Night Care rate of 20% applies. On notified festival days a published Festival Care rate of 25% applies. A journey reserved with less than twelve hours' notice carries a published same-day rate: 20% for the Signature, Executive and Premium classes, 25% for Command and Limousine; a Marque car at short notice is quoted for the occasion. Where more than one of these would fall on a single journey, only the highest is charged — never two together. Each is already inside the written figure before you pay.

Journeys beyond the city

In shortBeyond the city: one figure, garage to garage, 300 km a day inside it. If your sarathi stays overnight, his room is yours to arrange or to add before you confirm.

Billed garage to garage, with a minimum of three hundred kilometres and up to twelve hours a day, and quoted as one fixed figure in writing. For a day's journey the figure includes the tolls, the parking, the state permits and entry taxes, and your sarathi's meals and allowance.

Where the journey keeps your sarathi away overnight, his room and his meals for each night away are yours to provide — a clean room of decent standard at or near where you are staying, arranged by you — or, if you would rather not arrange it, a night-halt allowance is added to the written figure before you confirm. Parking at the destination overnight is likewise yours, at actuals, on the receipt. We would rather print this than have you meet it on an invoice.

Rest is part of the journey. On any drive beyond three hours your sarathi stops for up to twenty minutes in every three — for water, a washroom, a wash of the eyes, a walk around the car — and stops sooner if he judges he must. These stops are for your safety before his, they are counted inside the day rather than added to it, and they cannot be waived, by you or by him. A driver drives for no more than twelve hours in a day, and no more than eight through the night, without a second driver quoted in writing.

The car, and the sarathi

In shortThe class you paid for is the class that comes, or better. The sarathi may change — you are told, with a name and a photograph, before the car leaves.

The class you confirmed is the class that comes. Where the particular car cannot travel, we send the same class or a higher one at no extra charge. If only a lower class can be sent, you choose between travelling at the lower published fare and a full refund of what you paid — before the car leaves, never at the kerb.

The sarathi may change. Illness, the rest hours the law requires, a car that must go to another guest — where the sarathi changes you are told, with the new name and photograph, before the car leaves for you. The standard does not change with him. You may decline any sarathi before a journey at no cost and we send another; you may ask, privately, that a sarathi is never assigned to you again, and no reason is required. Sarathis are never penalised for a guest's preference.

Some journeys are driven by the house's own car and sarathi; others by a vetted partner car under the house's standard, sometimes with the partner's own chauffeur at the wheel and a sarathi of the house alongside. Whoever is at the wheel, the standard, the fare and this contract are identical, and Unlyra remains your only point of contact. Every car is commercially registered, permitted and insured; every sarathi is licensed, badged and police-verified.

Cars by arrangement

In shortRare cars take thirty days and a deposit. The deposit buys the holding of the car; if the house cannot find it, every rupee comes back.

A Rolls-Royce, a Bentley, an Urus, a Purosangue and any car the house does not keep on call are arranged for an occasion rather than reserved from a fleet. The house asks for thirty days; it finds the car, sees its registration, its insurance and the permission that lets it carry a guest that day, meets its chauffeur, and sends you photographs of the exact car before anything is held. The figure is written once, for the occasion, and does not move.

The deposit. A deposit, stated in your written confirmation, holds the car; the balance is settled seventy-two hours before the journey. Once the car has been found and held for you, the deposit is the price of that holding and is not returned if you cancel. If the house cannot find the car, or cannot stand behind the one it finds, the deposit is returned to you in full, issued the same day, and the house proposes the nearest car it can — at that car’s own written figure, which you are free to decline.

The car that comes. The exact car confirmed in photographs is the car that comes. Where it cannot travel on the day for a reason beyond anyone’s hand, the house tells you at once, sends the nearest car it can stand behind, and returns the difference in figures — or the whole of what you paid, if you would rather not travel.

People the house arranges

For an evening, a wedding or a celebration, the house may arrange a photographer, a videographer, a musician, a florist, a chef or a decorator who works with it. The house arranges; it does not perform. Each such person quotes you in writing, in their own name, separately from the house's figure for the car, and is responsible to you for their own work. Where the house settles such a figure on your behalf at your request, it is passed on at exactly the amount charged, shown on its own line of your invoice, and the house adds nothing to it. What is made at your evening — photographs, film, recordings — is yours; the house keeps no copy and publishes nothing, and nobody may use it without your written consent. Cancellation of an arranged person follows that person's own written terms, told to you before you confirm.

Changes to a journey

In shortChange anything by writing to the house. A longer journey is re-priced before it is made; a new date is a new reservation.

You may change the time, the pickup, the destination or the stops of a confirmed journey by writing to the house. Where the change alters the distance, the hours or the class, we re-price it at published rates and tell you the new figure before we make it; where it moves the journey to another date or time, it is treated as a cancellation and a new reservation under the terms below, and we say so before we do it. A child seat, bulky luggage, a pet or décor are arranged at the time of booking and, where they carry a cost, quoted first. Seating follows the car’s registration, and the front seats are the chauffeur’s and the sarathi’s: up to four guests in a seven-seat car, three in a saloon, two in a four-seat car; for more, a second car is sent with a sarathi of its own. Every guest wears a seat belt.

Cancellation and refunds

In shortEarly, nothing is lost. Inside a day, half; inside twelve hours, the fare. Rare cars and the days around a wedding run on a longer clock.

Plans change; we would rather know early. Every figure below is a share of the written fare for the journey, and every refund that is owed is issued the same day to the account or card it came from, with a written note of the sum; the bank shows it in its own time, usually within two to five working days. Where we can place a released car elsewhere, you are not charged at all, whatever the hour — we tell you if that happens.

Within Mumbai — Signature, Executive and Premium. More than twenty-four hours before pickup: nothing, as often as you need. Inside twenty-four hours: half the fare. Inside twelve hours, or if nobody comes to the car: the full fare.

Command, Limousine and Marque, and every journey beyond the city. More than forty-eight hours before: nothing. Inside forty-eight hours: half. Inside twenty-four hours, or a no-show: the full fare. These are cars found and held for the occasion, and a day lost on them is not found again.

Weddings, events, several cars, or a car across several days. The advance is returned in full more than seven days before the first journey, and may instead be moved once to another date within sixty days. Inside seven days the advance is kept; inside seventy-two hours the full fare is owed. This is written into your quote so there is never a second version.

Flights. A flight the airline delays or advances is never a cancellation — we track it and re-time the car at no cost. If the airline cancels your flight, tell us before the booked pickup time and the fare returns in full.

A no-show is a guest who has not reached the car, and cannot be reached, thirty minutes after the booked time — at an airport, once the complimentary waiting has passed. The journey is then recorded as not taken and the fare stands.

If the house cancels, you are never charged, everything you paid is returned, issued the same day, and we say why. Where an event outside anyone's control prevents the journey, we offer you the earliest alternative or a full refund — your choice.

Everything on this page is gathered on one page of its own at unlyra.com/cancellation.

Waiting, stops and breaks

In shortFifteen minutes free everywhere; ninety after a domestic landing, two hours after an international one — and thirty minutes, two hours and three hours for Command, Limousine and Marque. Beyond that, by the minute, and you are told before it starts.

Fifteen minutes of waiting is complimentary on every booking; ninety minutes after a domestic landing and two full hours after an international one, counted from the gate, with your flight tracked. For Command, Limousine and every Marque car, thirty minutes on every booking; two hours after a domestic landing and three hours after an international one. Beyond that, waiting is charged by the minute at the rate published for your car on the rate card, and your sarathi tells you before the clock starts. Where a sarathi has not told you, the charge is not applied.

A comfort break — tea, a washroom, a moment — is complimentary once on every journey: up to five minutes on a city journey, and up to fifteen on journeys over an hour and on hourly and outstation bookings — fifteen and thirty minutes for Command, Limousine and Marque. Any further stop, and any time beyond the complimentary period, is charged by the minute at the published rate. A journey with errands, shopping or several waits is kinder as an hourly package, where the car stays with you and the stops are unlimited; we will suggest one.

Places the house does not keep. A hotel, a mall, a fuel station, a food plaza or an airport facility is someone else's. The house chooses the best available on your route and tells you the choice before it stops, but it does not run these places and cannot answer for their cleanliness, their opening, their access or any charge they make. What the house answers for is what it carries: in every car, a sealed comfort pouch — a toilet-seat spray, disposable seat covers, a hygienic standing-use funnel, intimate wipes, a hand sanitiser, tissues, pads, tampons and liners, and a discreet disposal bag — replaced once opened, at no charge. Your sarathi waits at the car, within sight of the door, and never leaves a stop before you are back.

Ending a journey early

In shortUncomfortable? The car stops, you pay nothing, another car comes. A change of plan is charged for the distance driven.

If you feel uncomfortable at any point, tell your sarathi and the car stops at the next safe place. You pay nothing for the journey so far, what you paid returns to you, and another car is sent. This protection exists for your comfort and safety; it is not a way to shorten a fare, and where a pattern of claims suggests otherwise we may decline it and will explain why in writing. A journey ended early for a change of plan is charged for the distance driven, at published rates, and the balance returned.

Our punctuality promise

In shortTen minutes late, a fifth of the fare returns; forty-five, half. Up to ₹2,500 a journey, as credit or off the invoice.

Version 3 · effective 21 September 2026. If your sarathi reaches the pickup point more than 10 minutes after the booked time, a fifth of the fare returns to you as Unlyra wallet credit. Beyond forty-five minutes, half the fare. Up to ₹2,500 on a single journey, one gift per journey. You may ask instead for the same amount to come off that journey's own invoice — whichever is of more use to you. The fare means the fare confirmed for that journey, before waiting and any charge that arose after it. This covers pickup punctuality only: we will never encourage a sarathi to hurry on a public road.

The clock. Time runs from the booked pickup time to the moment your sarathi reaches the pickup point, as recorded by the house. The time you take to reach the car is not lateness on our part — complimentary waiting covers that, separately.

Whose credit it is. The credit belongs to the guest who was kept waiting, held against the mobile number on that booking, whoever paid the fare. It is personal. It cannot be transferred, gifted, sold, pooled, or used by a colleague, a friend, a family member or any other person or company. Where the booking sits on a company account, the credit belongs to that company and is set against its next invoice.

How it is used. Credit is applied only to a journey booked in the same name and travelled by the same guest. No more than a quarter of any single fare may be settled with credit, so a gift is enjoyed across several journeys rather than spent in one. Only one credit, offer or gift may apply to a journey, and a journey settled in part with credit does not itself earn a punctuality credit.

What it is not. Credit is not money. It is never exchangeable for cash and is not refundable. If a journey settled with credit is cancelled, the credit returns to the wallet — never to a card.

Limits. Valid twelve months from the day it is issued. Up to ₹5,000 in punctuality credit to any one guest in any twelve months.

When it arises. Credit arises only on a journey that is travelled and paid for in full. A journey cancelled before it is travelled earns no credit, whatever the reason and whoever cancels; where a fare is refunded in whole, no credit arises on it.

Telling us. We write the credit to your name within seven days of the journey and message you the figure. If it has not, tell us within seven days after that and we will put it right. Beyond that the journey is closed.

The promise applies to delays within our control. It does not apply where the delay arises from: a booking confirmed less than three hours before the pickup time; any act of the guest; a road or route closed by flooding, weather, a protest, procession, accident, civic works, or a police or VIP restriction; a notified festival day, when the city closes its roads and no clock can be promised; a pickup point that cannot lawfully or safely be reached by vehicle; an address, contact number or timing that was inaccurate or changed after the sarathi set out; or your own delay in reaching the car. We record dispatch and arrival times for every journey and will always show them to you. It may be claimed once per booking, within seven days of the journey, and we may limit it to one claim per guest in any calendar month. Any credit obtained through inaccurate information, a duplicate profile or number, or a transaction later reversed is void, and we may recover its value against a future journey — and we will tell you why, in writing.

Wallet, gifts and promotions

In shortCredit lasts twelve months and is not cash. The celebration journey comes from your third journey, once in twelve months. One gift per journey.

Wallet credit is redeemable only against Unlyra services, is not exchangeable for cash, and is valid twelve months. Something small waits on the seat of a first journey — one to each guest, on one verified number or address; it is an object, not a credit, carries no cash value and cannot be exchanged. A second profile does not earn a second gift. The celebration journey — from a guest’s third journey with the house, once in twelve months, on the terms published with it — and any courtesy to a company or a front desk are given once, and only one gift, credit or courtesy may apply to a single journey.

Children

In shortChildren welcome; a restraint fitted free if asked in advance; under-twelves with an adult.

Children are always welcome — please tell us their age when booking. Where a child restraint is required by law, request it in advance and we fit one at no charge; if you bring your own, its suitability and correct fitting remain your responsibility. Children under 12 must be accompanied by a responsible adult.

Conduct

In shortNo smoking, no drinking, belts on. Abuse ends the journey. Damage is charged at what it costs to put right, published here.

No smoking, alcohol or unlawful items in the car; seat belts for all; parcels never travel without a guest. A guest who is intoxicated to the point of risk, or abusive to the sarathi, is not carried, and the journey is charged in full — one courteous warning, then the journey ends at the nearest safe, well-lit place. Where a guest soils or damages the interior, a charge applies at these published rates: ₹1,000 for light cleaning; ₹3,500 where staining or odour needs professional treatment; ₹5,000 where the cabin has been smoked in, because the car is out of service for a day and the smell outlasts a wash; and ₹7,500 where soiling takes the car off the road entirely, which is the cleaning together with the work that day loses. These are what it costs us to put a car right and the hours it cannot work while we do — a recovery of cost, not a penalty — and where the true cost is lower we charge the lower figure. Every one is shown to you with photographs, after the journey, and never raised at the kerb. Damage beyond cleaning is charged at the workshop's figure against its invoice. Smoking in a commercial vehicle is in any case an offence under the Cigarettes and Other Tobacco Products Act, 2003.

Our sarathis are not for hire. A guest who engages an Unlyra sarathi directly, for private work, within twelve months of travelling with him through the house owes the house the fare of every such journey. We say it plainly so that nobody is ever placed in that position.

Errands, and finding the door

At your request your sarathi will enter a shop you name and buy an item you name while you remain in the car. You pay the shop's price at actuals against the receipt he hands you; Unlyra adds no fee and takes no margin. The first ten minutes are complimentary, after which waiting is charged at the rate published for your car and you are told before that clock starts. He will not purchase alcohol, tobacco, prescription-only medicine or anything unlawful, and will not carry a parcel without you in the car. The choice of shop and of item is yours; we make no representation as to the goods, and where an item proves unsuitable or faulty that is a matter between you and the shop.

Where you are not certain of the exact door, your sarathi will park, find it on foot and return for you, at no charge for the time that takes. He will not leave the car unattended with your belongings inside it unless you ask him to.

Route and the journey

In shortThe sarathi chooses a safe road; name yours and it is followed where lawful. He will not speed, and the house stands behind him.

Your sarathi chooses a safe, sensible route using live traffic; tell us if you prefer a particular one and we will follow it wherever lawful and safe, and re-price it first if it is materially longer. Please do not ask a sarathi to speed or break a traffic rule — one who declines is following our instructions, and we will always support that.

Pets

In shortPets by arrangement, on protection the house prepares. Service animals always, free, unannounced.

Four-legged guests are welcome by arrangement at the time of booking, travelling in a carrier or on seat protection we prepare, and any preparation charge is quoted first. Service animals always travel free and without notice.

If you feel unwell

In shortSay “please stop.” The car stops, no charge; a hospital if you wish, never charged; 108 if you cannot answer.

Say "please stop" — the car stops at the next safe place, water offered, no charge for the pause. With your consent we divert to the nearest suitable medical facility, never charged; an unresponsive guest is treated as an emergency (108) and the booking contact is informed.

Your belongings

In shortCheck the car before you leave it. What is found is kept thirty days and returned free anywhere in Mumbai.

Carried at the owner's risk — please check the car before you leave it. Found items are held securely for 30 days and returned free of charge anywhere in Mumbai; beyond the city we will send them wherever you are, at the courier's cost only. WhatsApp us or write to [email protected].

Liability

In shortEvery car is commercially insured. For a journey, the house’s liability is the fare plus any punctuality credit — except where the law says otherwise.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded under Indian law. Every car carries valid commercial insurance under the Motor Vehicles Act, 1988. Subject to that, we are not responsible for indirect losses such as a missed flight or meeting arising from delays outside our reasonable control, and our liability for any single journey is limited to the fare paid for it plus any credit due under our punctuality promise.

You will reimburse us for any loss, fine or third-party claim arising directly from your own or your passengers' unlawful conduct, wilful damage, or breach of these terms. This never applies to anything caused by our own negligence.

Beyond anyone's control

In shortFloods, bandhs, closures, networks down: the house offers the next journey or a full refund, your choice.

We are not liable for delay or failure caused by flooding, extreme weather or monsoon disruption, road or bridge closure, accidents, protests, strikes or bandhs, civil unrest, fire, epidemic, government or police order, curfew, terrorism, or failure of telecom or payment networks. Where such an event prevents a journey, we offer you the earliest alternative or a full refund — your choice. We take reasonable care to keep unlyra.com and our channels working, but cannot guarantee uninterrupted access or the timely delivery of messages by third-party networks such as WhatsApp, SMS or email.

Your data

In shortOnly what a journey needs; never sold. Ask for, correct or erase your data at [email protected].

We collect only what a journey requires and never sell or share it with advertisers. By booking you consent to service messages about your journey by WhatsApp, SMS, call or email; marketing is separate and you may withdraw consent at any time. Under the DPDP Act 2023 you may request access, correction or erasure by writing to [email protected], and we will act within 30 days. The whole of it is at unlyra.com/privacy.

If something goes wrong

In shortTell the house. Acknowledged in forty-eight hours, resolved in thirty days. Your consumer rights are untouched.

Tell us — we would far rather fix it. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days. Nothing here prevents you from approaching a Consumer Disputes Redressal Commission or any other authority available to you.

Our rights

In shortThe house may decline a booking it cannot serve well — never charging you — and may change fares for future bookings only.

We may, at our discretion and acting reasonably:

Decline or cancel a booking where we cannot serve it to our standard, where the pickup point cannot lawfully or safely be reached, where details given are inaccurate, or where a guest has previously behaved abusively toward our team. If we cancel, you are never charged.

Substitute the car within its class, or the sarathi, as set out above.

Revise our fares, packages and service areas from time to time. Revised fares apply only to bookings made after they are published — never to a booking already confirmed.

Introduce, alter, suspend or withdraw any offer, credit, membership or gift at any time, by publishing the change at unlyra.com. Any credit already issued to you will always be honoured for its stated validity.

Withhold, reverse or decline a benefit where we reasonably believe it has been obtained through inaccurate information, duplicate profiles, or a pattern of claims inconsistent with genuine use. We will explain our reasons in writing.

Record dispatch, route and arrival times for every journey, and rely on those records when assessing any claim. We will always show them to you.

Suspend service to a guest who is abusive, unsafe, or repeatedly claims benefits in bad faith, after telling them why.

All trademarks, logos, photographs, films, text and designs on this site belong to Unlyra and may not be reproduced without our written permission. Nothing in this section limits your rights under the Consumer Protection Act, 2019 or any other law, and none of these rights will be exercised arbitrarily or without explanation.

The business

In shortWho the house is, in law: Ayush Gupta, sole proprietor, trading as Unlyra, Andheri West, with GSTIN and grievance officer named.

Disclosed as required under the Consumer Protection (E-Commerce) Rules, 2020.

Legal name: Ayush Gupta, sole proprietor, trading as Unlyra™
Registered address: Floor No. 2, B-202, Crystal Plaza, Link Road, Opposite Infiniti Mall, Andheri West, Mumbai 400053, Maharashtra, India
GSTIN: 27EAXPG7148J1ZW · State code: 27 · Maharashtra · Udyam: UDYAM-MH-18-0583733 · D-U-N-S: 311281657
SAC: 996601 — chauffeur-driven vehicle hire. Tax is payable on forward charge.

Customer care: +91 81202 86868 (WhatsApp and calls, 7 AM – 11 PM) · [email protected] · invoices and accounts: [email protected] · lost property: [email protected]

Grievance Officer: Yash Gupta · [email protected] · +91 81202 86868 · at the registered address above. Every complaint is acknowledged within 48 hours and resolved within 30 days.

We do not post fake reviews, we never represent ourselves as a guest, and we do not advertise anything we cannot deliver.

Changes, law and jurisdiction

In shortIndian law; Mumbai courts; the version in force on the day you booked.

We may update these terms; changes apply only to bookings made afterwards, never retrospectively, and the version in force when your booking is confirmed is the version that governs it. These terms are governed by the laws of India, and subject to your consumer rights, the courts at Mumbai have jurisdiction.

Unlyra™ · Mumbai · [email protected] · +91 81202 86868