A concierge is judged by what happens after the guest leaves the lobby. The house is built for that judgement. The guest you send us receives a written figure before the car moves and finds nothing added after; a sarathi who rides with them and knows their name and their door; a car that waits at the airport for the whole of the complimentary period without a call; and a number that answers in writing, in minutes, between seven and eleven. You receive the confirmation too, so you know before they do that the car is there.
The written figure; the sarathi’s name and photograph the evening before; the car cooled at the door; the airport wait inside the figure; the after-dark order for a guest alone at night; and the house’s punctuality promise — a fifth of the fare back if the car is ten minutes late, half beyond forty-five — written into every journey.
A line on WhatsApp that answers in writing; a page of your own — the desk — to reserve for a guest in a minute, with the confirmation copied to you; a monthly statement if you want one; and a house that will tell you plainly when it cannot serve a request to its standard, rather than send something and hope.
Ask your guest for a rating, a review, a tip or a referral. Quote one figure to you and another to them. Offer you a share of the fare — the house does not pay for introductions, and says so, so that your recommendation stays yours.
Inside every written figure: the car, your sarathi, fuel, every toll, parking at both ends and GST. Nothing is added on the day, and no meter runs.
The porte-cochères, the lanes and the hours are written up for the great hotels; the house reaches every door in the city the same way. For a travel desk that moves executives between the airport and BKC every week, Unlyra for business sets out the arrangement.
One message from the desk’s number to +91 81202 86868, or a note to [email protected]. The house replies with the desk page, the way confirmations are copied to you, and a person’s name. There is nothing to sign to start.
Open the deskReserve for a guest in a minute. The confirmation reaches you both.