HOW THE ARRANGEMENT WORKS
Your car. Your driver, if you wish. Our sarathi, always.
This is the part that makes us different from every aggregator that has called you. There are two ways a car joins the house, and you choose.
The first way — your driver at the wheel, our sarathi beside him
Your driver knows the car, and you would rather keep him working. So he drives. We dress him — dark suit, white shirt, the house standard of silence and the phone out of sight — and a sarathi of the house rides in the front seat beside him: the one who greets the guest by name, opens the door, holds the umbrella, sets the cabin, and is answerable to the guest and to us for everything that happens inside the car. Your driver drives; our sarathi hosts. The figure we agree with you covers the car and your driver together — his day, his allowance, his meals — so there is nothing to settle at midnight.
The second way — our sarathi drives
You supply the car alone; we supply everything that happens inside it. Our sarathis are our own — trained to our standard, in our uniform, and the reason our guests book us rather than an app. The price we agree is for the car alone — no driver cost, no driver allowance, no bata to argue about.
Either way, we do not take your driver. He remains yours, on your terms, and we will not approach him — not now, not when we are larger.
And one thing we ask of you
We pay after the journey, never before it — the same day it ends, under a written agreement, without an invoice to chase. No advance, no deposit, no money moving on the strength of a promise. Our guests settle with the house before they travel, which is exactly why you are paid without fail the day the journey ends: a house that is paid before the journey and pays on completion does not run out of air.
What we ask of the car
Yellow-board commercial registration. A valid contract carriage or tourist permit. Commercial insurance that answers for the car whoever is at the wheel, your driver or ours, confirmed to us in writing — the cover travels with the car, not with the house. Fitness certificate, PUC, road tax, all current. If your driver comes with the car: a commercial licence and badge, police verification, and a day with the house before his first guest. Nothing exotic; simply everything that ought to be there.
Reaching us
Rate cards, documents and questions to [email protected], or on WhatsApp to +91 81202 86868. A person reads both, and answers the same day. Once your car travels with the house, the partner’s room is where you mark its free days and add the next one.
The house standard — what every partner car and driver keeps
These are not preferences. A partner who works with the house works to them on every journey, and a journey that falls short of them is not paid for.
The car that was named is the car that comes — its registration reaches us the day before; a substitute is agreed in writing before it moves, never at the kerb.
Clean inside and out, every time — washed the same day, vacuumed, no smell of smoke, incense or food; the air conditioning running before the guest is reached; the fuel tank never below a quarter.
Photographs before the car leaves — the outside, the middle row and the boot, sent to the house on WhatsApp; a car that cannot be photographed does not go.
Thirty minutes early, and not a minute late — at an airport, parked and in position before the flight lands; a car that reaches the guest late forfeits its fee for that journey, and the house makes it right with the guest from its own pocket.
The driver, on the house's terms — a commercial licence and badge, police verification, a plain dark shirt and trousers, closed shoes, no tobacco, no phone in hand while the car moves, no music unless the guest asks, no personal calls, no conversation unless the guest begins it.
The sarathi leads — when the house sends its sarathi, the driver takes his direction from the sarathi on the route, the stops, the pace and the cabin, without discussion in front of the guest. The sarathi hosts; the driver drives.
Never a word about money — no fare, no tip, no toll, no parking is ever mentioned to a guest; nothing is collected from a guest; a card or a number is never handed to a guest. Everything settles with the house, the same day.
The guest's number is the house's — a guest is not called, messaged, saved or approached afterwards, by the driver or the operator, for any reason. A guest who was reached directly ends the arrangement.
The road is the sarathi's, the safety is yours — no overtaking on the Sea Link or the expressway for the sake of time, no speed above the limit, seat belts for the driver, and a rest of twenty minutes in every three hours on a long road.
A no-show costs the partner — a car that does not come after confirming, or comes in a different class, pays the house the difference it has to find elsewhere, and is not sent a second journey.
A short written agreement carries all of this, signed once. Payment the same day the journey ends, under that agreement, remains ours to keep.
The one condition that does not move
The registration number of the car reaches us the day before, and that car is the one that arrives. Our guests are told which vehicle is coming before they travel. If a car cannot travel, we must hear it the night before — not at the kerb. We would rather you told us at ten at night than at six in the morning.
We are building this slowly, for a long time. The operators who join us properly will still be with us in five years.