What stays with us, and what never leaves the car.
Discretion is not a feature of Unlyra. It is the house itself. This page says plainly what we keep, why, for how long — and how to have every trace of you erased.
There are no cameras watching you
No Unlyra journey is filmed or recorded inside the cabin — no camera, no microphone, ever. If a car carries a road-facing dashcam for everyone’s safety, it watches the road, not you, and records no sound from the cabin. What is seen or heard in the car stays in the car. Every sarathi is bound to this in writing; breaking it ends his time with us the same day.
What we keep
Only what a journey requires: your name, the number or email you choose to give us, your pickup and destination, your fare and its receipt, and the preferences you ask us to remember — the temperature you like, the silence you prefer. Nothing is bought about you, nothing is sold about you, and nothing is shared except with the sarathi carrying you, who receives only your first name and where you are going.
How long we keep it
Invoices and payment records stay for eight years, because tax law asks it of us. Everything else — your preferences, your journey notes, your profile — stays only while you are our guest.
Your rights, honoured at a word
Under India’s Digital Personal Data Protection Act you may see what we hold about you, correct it, or have it erased. With us this is not a form and a waiting period. Write one line to [email protected] or message +91 81202 86868 from the number or address we hold for you, and it is done — confirmed in writing, usually the same day. What tax law obliges us to keep, we keep sealed; the rest is gone.
Why changes travel through WhatsApp
A name and a phone number are public things — printed on cards, known to colleagues. So we never treat them as proof of identity. Changes, cancellations and anything touching your account are made by a message from the number or address we hold for you, because only you hold it. It is the same reason a private bank telephones you back on the number it knows.
If something ever goes wrong
Any concern about your information goes to [email protected] and is answered by the house itself, not a department — within 72 hours, always.
Safar matlab Unlyra.