If plans change.

In short. Cancel early and nothing is lost. Cancel late and the car you reserved is still paid for, in part or in full, because by then it has been bought and held for you. Every refund that is owed reaches the account it came from within seven working days. If we cancel, you are never charged.

How to cancel or change a journey

Write to the house on WhatsApp at +91 81202 86868 from the number the booking was made on, or email [email protected] from the address on the booking, quoting the date and the pickup. The time we receive your message is the time that counts, and we confirm every cancellation in writing within the hour, between 7 AM and 11 PM. A message outside those hours is counted from the moment it was sent, not the moment it was read. Moving a journey to another date or time is a cancellation and a new reservation, and we tell you so before we make the change.

Journeys within Mumbai — Signature and Premium

• More than 24 hours before the booked pickup: no charge, as often as you need.

• Inside 24 hours: half the fare.

• Inside 12 hours, or if nobody comes to the car: the full fare.

Command, Limousine and Marque, and every journey beyond the city

• More than 48 hours before: no charge.

• Inside 48 hours: half the fare.

• Inside 24 hours, or a no-show: the full fare.

These are cars found and held for the occasion, and a day lost on them is not found again — which is why the windows are longer.

Weddings, events, several cars, or a car across several days

• More than 7 days before the first journey: the advance is returned in full, or may be moved once to another date within sixty days.

• Inside 7 days: the advance is kept.

• Inside 72 hours: the full fare is owed.

This is written into your quote, so there is never a second version.

What counts as a no-show

A guest who has not reached the car, and cannot be reached, thirty minutes after the booked time — sixty minutes after the flight has landed, at an airport. The journey is then recorded as not taken and the fare stands. Complimentary waiting is counted until you reach the car; your sarathi will have tried to reach you, and the house will have tried too.

Flights

A flight the airline delays or advances is never a cancellation — we track it and re-time the car at no cost. If the airline cancels your flight, tell us before the booked pickup time and the fare returns in full.

Refunds

Every refund that is owed is made to the same account, card or UPI it was paid from, within seven working days of the cancellation being confirmed, and you receive a written note of the sum. We do not refund to a different account, and we do not refund in cash. Where a bank or card issuer takes longer to show it, the reference we send you is enough for them to trace it. Wallet credit that was used on a cancelled journey returns to the wallet, never to a card.

A fare paid for a journey that we then cannot serve — for a reason of ours, or for flood, road closure or anything outside anyone's control — returns in full, or moves to the earliest alternative, at your choice. If the house cancels for a reason of its own, we say why.

Where we can place a released car with another guest, you are not charged at all, whatever the hour, and we tell you if that happens.

A journey ended early

If you feel uncomfortable at any point, the car stops at the next safe place, you pay nothing for the journey so far, and what you paid returns to you. A journey ended early for a change of plan is charged for the distance driven at published rates, and the balance returned.

Reaching a person

Nothing here replaces a conversation. If a figure on this page does not sit right with you, say so before you travel. WhatsApp +91 81202 86868 · [email protected] · grievances to [email protected], answered within 72 hours.

Unlyra™ · Ayush Gupta, sole proprietor · B-202 Crystal Plaza, Link Road, Andheri West, Mumbai 400053 · GSTIN 27EAXPG7148J1ZW