I
Every sarathi verified
Licence, badge and police verification checked before a single guest is carried.
Especially late, especially alone. These are not features — they are the minimum we owe you.
Licence, badge and police verification checked before a single guest is carried.
Uncomfortable for any reason? End the journey anywhere and you pay nothing for the distance already travelled — that is a safety promise and we never argue it. Ending a journey simply because plans changed is a different thing, and there we charge only the distance driven.
Your live journey, sarathi name and car number — forwarded to anyone you trust, in one tap.
After dark, we wait until you are safely inside — not merely at the kerb.
Tell us once, privately, and that sarathi is never assigned to you. No explanation asked for.
Every Unlyra car is commercially registered and permitted, with a badged sarathi. Always.
No name. No number. No login. We do not ask who you are, and we cannot reply — that is the point. If a journey was beautiful, say so; if something wasn't right, say that louder. The car number, if you noticed it, tells us exactly which journey to look at.
THE GUEST CHARTER
Almost everything in this house exists to serve you without being asked. In return we ask only what any fine house asks of its guests: kindness to the person carrying you, the car left as it was found, and every arrangement — times, fares, changes — made with Unlyra, never with the sarathi directly. He cannot accept money, tips, or private bookings; asking places him in an impossible position, and we would rather you knew that than wondered.
What ends a journey, and a relationship. We are slow to take offence and quick to forgive an ordinary bad day. But some things close the door at once, for anyone: abuse or harassment of a sarathi, conduct that endangers the road, deliberate damage to a partner’s car, or repeated bookings made and abandoned. The same severity, in mirror, binds every sarathi — the standard is one standard.
On photographs. We send you your sarathi’s name and photograph, and the car’s registration, the day before you travel — so you always know who is meeting you. We ask the same courtesy in return: our sarathis may not be filmed or photographed without their consent, just as they may never photograph you. And there is no camera inside an Unlyra cabin, ever — that promise is written at unlyra.com/privacy.
The priority line. When a guest tells us a journey is an emergency — a hospital, a crisis, a flight that must be made — the whole house moves for them, ahead of everything. That trust works because it is honest. A guest who uses the word to jump a queue will find it is honoured once, reviewed after, and never available again.
A STANDING RULE OF THE HOUSE
When a journey ends anywhere that is not your own door — a hotel, a terminal, a station, a hospital — your sarathi does not drive away when the boot closes. He waits until you are through the entrance and someone has taken charge of you.
If for any reason you cannot be admitted — a room not held, a terminal that will not open its doors at that hour — the car is still at the kerb. He will take you somewhere in the same city that will have you, and the house will be awake to arrange it. That onward journey is on us up to an hour's driving; if the night needs more than that we stay with you and agree it before we move, so nobody is ever left on a kerb while a fare is discussed. You will not be left standing outside a building at night with your luggage.
It costs us twenty minutes and it costs you nothing. We think that is the correct arrangement.