What the house can do for a guest who needs a hand — and, said plainly, what it cannot, so nobody finds out at the kerb.
I
Said plainly, before you book
The house has no ramp or lift vehicle. What it has is cars with a low, wide door, a boot that takes a folding wheelchair or a walker, and two people in front — one of whom is there to help. If a need is beyond that, it says so before you confirm and helps you find who can.
II
A hand at the door
The sarathi steadies the transfer from chair to seat, at your pace, folds the wheelchair into the boot and unfolds it at the other end before you move. Nobody is hurried.
III
At the airport
Book the airline's wheelchair to the exit when you book the flight; tell the house, and the sarathi meets you where the airline brings you, not at the railing.
IV
The kinder road
A smoother route over a shorter one, the door you can reach without steps, a stop whenever you wish. Say what helps on the reservation; the house writes it into the journey.
What to tell the house
The chair or the walkerFolding or rigid, and roughly how heavy — so the right boot comes.
The transferWhether you stand and pivot, or need more help; the sarathi works to your way.
The doorsThe entrance at each end without steps, if you know it.
Anything elseA medicine kept cool, a cushion, more time.
Do you have wheelchair-accessible vehicles in Mumbai?
The house has no ramp or lift vehicle. It has cars with a low, wide door and a boot that takes a folding wheelchair or a walker, and a sarathi who helps with the transfer. If a need is beyond that, it says so before you book.
Can you help my father from his wheelchair into the car?
Yes. The sarathi steadies the transfer at his pace, folds the chair into the boot and has it ready at the other end before he moves.
Can you meet a wheelchair at Mumbai airport?
Book the airline’s wheelchair to the exit; tell the house, and the sarathi meets the wheelchair where the airline brings it.