You are in Dubai, London or Bengaluru, and they are landing in Mumbai at two in the morning. You cannot be at the gate. The house can — with their names on a board, a car that is easy to step into, and a message to you at every turn until they are home.
Choose that the journey is for someone else; the confirmation says so plainly — their names, your number, who pays. The house writes to them in the language they prefer, and to you.
The sarathi stands past customs with a board in their names, sends his photograph and the car's number to them and to you before they land, and takes the trolley. If the airline is bringing them out by wheelchair, he meets them where it does.
The Carnival has a low floor and a wide sliding door; the Crysta and Hycross a seat at the height of a chair. Tell the house about a knee or a back, and it chooses for them.
When the sarathi has them, when they are in the car, and when they are inside their own door — on WhatsApp, wherever you are in the world, at whatever hour it is there.
Many flights from the Gulf, Europe and the East land between midnight and dawn. The house's after-dark order is how night journeys run: the sarathi's name and photograph and the car's registration in advance, the route agreed at pickup and kept to, the journey watched from the house, and you — the person kept informed — told when they are inside. The house waits two full hours after an international landing and ninety minutes after a domestic one, counted from the gate, with your flight watched from take-off.
The flight; the language they are most at ease in; any help they need at the airport (book a wheelchair with the airline — the sarathi meets them where it brings them); a folding wheelchair or walker of their own, which travels in the boot; and the door they are going to, with a landmark. Everything else is the house's to think about.
The figure is written in rupees before they fly, and you settle it on Settle a fare with a card issued anywhere — or they settle it, if you prefer. Nothing is asked of them on the day.
If they come every winter, or go to the same doctor each month, keep their journeys in My Unlyra — their places, their people, their preferences — and the house remembers them as well as you do.
Reserve a car for themChoose “for someone else”. The confirmation says plainly who is travelling.
For a parent, a first flight, or anyone who would rather not face the queues alone: the house arranges the airport's own meet-and-assist — someone permitted to work inside the terminal, waiting at the aircraft door or the check-in hall, who walks with them through immigration, baggage and customs to your sarathi, or from the car to the gate. Ask for it when you reserve; it is written into the same confirmation.