A chauffeur company in London, a ground handler in Dubai, a travel house in Singapore, a private office in New York: when your client lands in Mumbai, you would like the car to be as good as the one you would have sent yourself. The house would like the same of you when its guests land in your city. This page says what each side shows the other before a single guest is carried.
One number that answers in writing; a figure written to you before anything moves; the flight watched from take-off; a sarathi inside arrivals with your client's name; the confirmation copied to you; and a house that tells you plainly when a request is beyond its standard, rather than send something and hope.
Guests of the house travel — to London, Dubai, Singapore, New York — and ask the house to have a car waiting. The house would rather send them to someone it has met and whose papers it has seen than to a name it found that morning.
When you hold the client, the house invoices you, writes to your client only about the journey itself, never markets to them, and never quotes them a figure of its own. Your name is never published without your permission.
Every car that carries a guest is on commercial plates in India — yellow board, a valid permit, commercial insurance and a fitness certificate, seen before the first journey. Every sarathi is police-verified, trained by the house, and rides with the guest. The waiting rule is written: the house waits two full hours after an international landing and ninety minutes after a domestic one, counted from the gate, with your flight watched from take-off. The punctuality promise is written into every journey. Invoices are in rupees, with the house's GSTIN, settled as the written terms say.
The licence your city asks of a chauffeur or private-hire operator, and commercial insurance that covers a paying passenger.
The classes you keep and their ages; the same car, or better, as the one written.
How your drivers are vetted and trained under your own law; a name the guest can call.
Flight tracking, a waiting rule at least as kind as the house's, and a number that answers at every hour.
Confirmations in writing, one figure agreed in advance, nothing added on the day.
Terms in a letter, signed by both houses, and kept to the day.
A travel advisor booking for a named client has a page of its own, as do hotel concierges, airlines and companies. A car-owner in Mumbai should see List your car.