A Humsafar of the house leaves for the airport at the hour the house wrote. If it is the house that fails him on the way — the car, the driver, the road it chose — the house does not leave him at the counter with a problem that is the house’s own. The same day, it arranges the next flight it can, or writes a figure to his name. Decided by the house, in writing, before the day is out.
I
Who it is for
A Humsafar of the house — a fellow-traveller: three journeys travelled, or a standing reservation, kept in My Unlyra. It is a courtesy the house extends to the guests it knows, not a term of every fare.
II
Which journeys
A journey to a Mumbai or Navi Mumbai airport for a flight the same day, reserved with the flight number, where the house set the hour of departure and the guest kept it: at the door, with the bags, at the written time.
III
What went wrong
The car did not come, came late past the house’s own ten-minute mark, or failed on the road; or the road the house chose closed or stood still. Something on the house’s side of the journey, with the guest in the car or waiting for it.
IV
What the house does
The same day, one of two things, decided by the house: the next flight it can arrange on the same route, in the class you held or the nearest the day allows; or a figure written to your name — the wallet, or the company account — toward what the day cost you. How it is made right, and to what figure, is the house’s decision, made the same day and in writing.
Said plainly
The house set the hourThe courtesy stands when the departure time was the house’s own — the one it wrote when it confirmed, built from the hour it asks guests to leave. A later pickup asked for by the guest against the house’s word is the guest’s own margin, and the courtesy does not follow it.
The guest kept itAt the pickup point with the bags at the written time. Minutes taken after the car has come are the guest’s own, and the complimentary waiting already covers them.
The house’s side of the roadA car that fails, a driver who did not come, a sarathi late, a route of the house’s choosing that closed. Not the airline, the airport, the security queue, the counter that shut early, a document missing, or a flight that left before its own time.
The same day onlyThe courtesy answers the flight the guest held that day. A ticket for another day, a connection abroad, a hotel night, a meeting missed: these are beyond what a car can answer for, and the house says so rather than pretend.
Reserved in timeA journey confirmed less than three hours before the pickup carries no clock the house can promise, and no courtesy of this kind.
Weather and the cityRain that closes the Sea Link, a procession, a bandh, a police line, a festival day the house named in advance: the house will still move heaven and the Expressway to get you there, but it cannot promise what the city does.
Once at a timeOne journey, one courtesy; it stands in place of the punctuality credit for that journey, never beside it. Usually once in twelve months for any guest.
Told the same dayA line to the house before midnight, with the booking that shows the flight. The house answers the same day. After that the day is closed.
Nothing to sign, nothing to prove in a queueNo form. Your sarathi was there; the house knows what happened before you write.
Why the house makes it
The house asks its guests to leave early, and they do. The one thing it cannot ask is that they bear the cost of the house’s own failure. A written fare that does not move is the first promise; that the house stands behind the journey when it is the house that fails is the second. Neither is advertised as a feature. They are simply the house’s way with the people it knows.
Reserve a journeyThe hour of departure written with the fare — and the house behind both.
Questions guests ask
Who is a Humsafar?
A fellow-traveller of the house: a guest who has travelled three journeys, or who holds a standing reservation. It is not bought; it is kept, and My Unlyra shows it.
Does the house pay for a missed flight?
For a Humsafar guest on a same-day airport journey where the house itself failed — the car, the driver or the road it chose — the house either arranges the next flight it can or writes a figure to the guest’s wallet or account the same day. Which, and how much, is the house’s decision, made in writing.
What if I asked to leave later than the house advised?
Then the margin was yours, and the courtesy does not follow it. The house writes the hour of departure when it confirms; keep it and the house stands behind it.
What if the flight itself was delayed or cancelled?
That is the airline’s, and the house cannot answer for it. The courtesy is for what happens between your door and the kerb.
Is this a guarantee?
No. It is a courtesy of the house to its Humsafar guests, extended on the house’s own decision. It is not a term of the fare and is not insurance; the house’s terms say what every guest may rely on.