The flight

Delayed? The car simply waits.

A flight that is three hours late is not your fault, and it should not be your cost. The house watches it from take-off, moves the car to the new hour, and starts counting only when the aircraft reaches the gate.

I

Watched from take-off

Send the flight number and the house follows it from the moment it leaves. You do not need to write when it is late; the house already knows.

II

Re-timed at no charge

A delay, an early arrival, a diversion and a new time — the car is moved to meet the flight as it actually lands. A delay is never a cancellation.

III

Counted from the gate

Two full hours after an international landing and ninety minutes after a domestic one, at no charge, counted from the moment the aircraft reaches the gate — three hours and two for Command, Limousine and every Marque car — with the flight watched from take-off.

IV

If the airline cancels

Tell the house before the pickup time and the fare returns in full, the same day, to where it came from. If you are rebooked, send the new flight and the car meets that one instead.

Two hours, written down

An hour is the waiting time most chauffeur services write into their terms. The house writes two after an international landing, because immigration, baggage and customs in Mumbai can take that long on a busy night — and it starts counting only when you are at the gate. Beyond it, the published waiting rate applies, and your sarathi tells you before a minute of it begins. The house waits has every figure.

Domestic landingNinety minutes at no charge
International landingTwo full hours at no charge
Command, Limousine, MarqueTwo hours and three hours
Counted fromThe gate, not the timetable

Inside every written figure: the car, your sarathi, fuel, every toll, parking at both ends and GST. Nothing is added on the day, and no meter runs.

Reserve with your flight numberThe flight number is all the house needs to watch it.

Questions guests ask

What happens if my flight to Mumbai is delayed?
The house watches it from take-off and re-times the car at no charge. The waiting time starts when the aircraft reaches the gate, not at the time it was due.
Do I need to tell you my flight is late?
No. Send the flight number when you reserve; the house follows it and moves the car without a word from you.
How long will the driver wait after my flight lands?
Two full hours after an international landing and ninety minutes after a domestic one, at no charge, counted from the moment the aircraft reaches the gate — three hours and two for Command, Limousine and every Marque car — with the flight watched from take-off.
What if the airline cancels my flight?
Tell the house before the booked pickup time and the fare returns in full. If you are rebooked, send the new flight and the car meets that one.
What if my flight is diverted to another city?
The house writes to you as soon as it sees the diversion and plans the next step with you — a new landing time, or a new day. A flight the airline delays or moves is never treated as your cancellation.

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