Terminal 1 · Santacruz

Terminal 1. The short walk, done properly.

Terminal 1 is the old airport and the kinder one: a few minutes from the aircraft to the belt, a few more to the doors. It is also the terminal where cars are hurried, horns are leaned on and a guest is told to walk to a pickup bay in the sun. The house does none of that. Your sarathi is at the arrivals exit for your belt with a board in your name; the car is brought to you when you are ready, not the other way round.

I

Where to meet

Terminal 1’s arrivals exits open on to one long forecourt. Your sarathi stands at the exit nearest your belt — the house knows which airline uses which — with a board in your name, and walks you to the car.

II

The wait

Ninety minutes of waiting after a domestic landing, complimentary, counted from the moment the aircraft reaches the gate. A late bag, a slow belt, a call you must take first: none of it is yours to explain.

III

From Terminal 1

To Bandra, Khar and Juhu fifteen to thirty minutes; to BKC and Worli thirty to fifty; to South Mumbai fifty to eighty by the Sea Link and the Coastal Road; to Powai and Thane forty to seventy. Terminal 1 to Terminal 2, for a connection, twenty to thirty minutes by road — the house does that journey often.

The wait is inside the figure ninety minutes after a domestic landing, two full hours after an international one, counted from the moment the aircraft reaches the gate; the flight tracked from the city it leaves; the airport parking for the whole of that wait paid by the house. How the house waits →

Between the terminals

A domestic arrival at Terminal 1 and an international departure from Terminal 2 — or the reverse — is a journey of its own: twenty to thirty minutes by road with cases, and no shuttle a guest of the house should take. Tell the house both flights; the car waits at the first and delivers you to the departures kerb of the second with time inside.

Which car

The Innova Crysta or the Hycross hybrid for one to three guests; the Carnival for a family; a Marque car written for the journey. Every figure is on the rate card and written to you before you fly.

Inside every written figure: the car, your sarathi, fuel, every toll, parking at both ends and GST. Nothing is added on the day, and no meter runs.

Reserve a Terminal 1 carFlight number and where to. The figure is written before you fly.

Questions guests ask

Where does the chauffeur wait at Mumbai Terminal 1?
At the arrivals exit nearest your belt, with a board in your name. He walks you to the car; you are not sent to a pickup bay.
How long is the complimentary wait at Terminal 1?
Ninety minutes after landing, counted from the gate, with the flight tracked. Beyond that the house writes to you before any minute is charged.
Can you take me from Terminal 1 to Terminal 2 for a connection?
Yes — twenty to thirty minutes by road, your cases carried, the car waiting at the first and delivering you to the departures kerb of the second.
Is Terminal 1 to South Mumbai a long drive?
Fifty to eighty minutes by the Sea Link and the Coastal Road; less early in the morning, more at the evening peak. Your sarathi chooses the road for the hour.
Do you track domestic flights too?
Every flight, from the city it leaves. A delay re-times the car at no charge.

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